1a. Meet and Greet

Upon enquiry of services, a meeting will be booked with The Owner to discuss their pet, details of the service and fill out paperwork such as information forms and contracts if The Owner and The Walker come to an arrangement. This meeting can also be used as a decompression time for the pet to get used to the walker and both the walker and owner can take a short decompression walk if required. If an arrangement is not agreed to within the first meeting, further conversation can be made online or via telephone and paperwork sent via email for completion. If The Owner decides the services are no longer required, it is their responsibility to contact The Walker and confirm as soon as convenient. 

1b, Services and Prices

Specific details of services provided by Paws Plus Pet Services can be found at www.pawspluspets.co.uk or can be sent in PDF format via email. Any further information required by The Owner can be communicated online or via telephone. Prices for most services are provided on the website within the same page of said services, or a PDF version can be sent via email. Occasionally, prices may change to meet demands. If this occurs, The Sitter will inform active clients of any price changes in writing within plenty of notice (2 weeks minimum) and The Clients will be given the opportunity to reconsider their agreement with the business. Extra charges such as weekend and short notice fees, will be additionally calculated and added to invoices.

1c. Emergencies + Health and Safety

The walker will do everything they can to prevent injury and accidents from happening, such as using natural tick remedies and using spare tags in case of pets getting lost. But in the case if accidents and incidents occurings, the Walker pledges to what is best for the pet in the situation at the time.

In the event of an emergency The Walker will try to get in contact with The owner as soon as possible. If The Owner is unreachable, The Walker will pursue to do what is best for the pet in their care. In the case of an injury, The walker will administer basic canine first aid and if they feel it's needed, will take the pet to their vet. More specific details on accidents and emergencies will be recorded and signed for in the pet and owner information sheet, vet release form and dog-walking contract.

1d. Extreme Weather

In cases of extreme weather, The Walker will always pursue to do the best for the pets in their care including taking precautions and making rearrangements when needed.

Hot weather

The walker will check the weather forecast the day before the booking. If there is predicted to be hot weather, The walker will contact the owner in an attempt to make re-arrangements such as changing the time of the booking to when it will be cooler. During the day, The walker will keep checking the temperature and if it is recorded to be over 23 degrees, depending on other weather factors, walks may be cancelled and the Owners contacted.

Cold weather 

1e. Control and Supervision

1f. Cleanliness

1g. Respect for the Environment

The walker will ensure they are aware of and abiding by any rules and regulations to protect the environment while out walking. All litter and dog excrement will be collected and disposed of responsibly. 

1h. Transport

1i. Laws and Regulations

The Walker pledges to abide by all laws and regulations involving walking dogs and caring for animals whilst working with/ walking or caring for the pets.

These Laws and regulations include:

• The Clean Neighbourhoods and Environment Act 2005 You could be fined up to £1,000 if you: fail to pick up faeces, fail to keep a dog on a lead or only put it on the lead when directed to do so, or allow a dog to enter land from which dogs are excluded.

• The Control of Dogs Order 1992 All dogs in a public place must wear a collar with the owner's name and address on a tag.

• The Dangerous Dogs Act 1991 It is against the law for a dog to be ‘dangerously out of control' in a public place. The Kennel Club says something as simple as the dog chasing, barking at or jumping up at a person or child could lead to complaints, so it’s important to make sure dogs are under control at all times.

• The Road Traffic Act 1988 Dogs must be on a lead at all times on roads. If the dog you are walking is injured in a car accident, it is up to the driver to stop and give their details to you.

• Dogs (Protection of Livestock) Act 1953 If a dog worries livestock on any agricultural land, the owner of the dog, and, if it is in the charge of a person other than its owner, that person also, shall be guilty of an offence under this Act.

• Dogs Act 1871 It's an offence if a dog is dangerous and not kept under proper control, which is usually regarded as not on a lead or not muzzled. The law applies wherever an incident happens.

1j. Key Handling and Sensitive Information

Client keys entrusted to The Sitter will be kept in a lock-box at The Sitters’ Address and in a separate lock-box or secured, locked pouch during transportation. Each key will be labelled with the client's name only. All other sensitive client information will be kept in paper form in a secure filing system at The Sitters’ address and as a digital version on The Sitters’ Devices via a password protected google drive account.

1k. Cancelations

1l. Feedback and Social Media

2a. Meet and Greet

Upon enquiry of services, a meeting will be booked with The Owner to discuss their pet, details of the service and fill out paperwork such as information forms and contracts if The Owner and The Sitter come to an arrangement. If an arrangement is not agreed to within the first meeting, further conversation can be made online or via telephone and paperwork sent via email for completion. If The Owner decides the services are no longer required, it is their responsibility to contact The Sitter and confirm as soon as convenient.

2b. Services and Prices

Specific details of services provided by Paws Plus Pet Services can be found at www.pawspluspets.co.uk or can be sent in PDF format via email. Any further information required by The Owner can be communicated online or via telephone. Prices for most services are provided on the website within the same page of said services, or a PDF version can be sent via email. Occasionally, prices may change to meet demands. If this occurs, The Sitter will inform active clients of any price changes in writing within plenty of notice (2 weeks minimum) and The Clients will be given the opportunity to reconsider their agreement with the business. Extra charges for services outside of generic pet sitting, such as walks, are additionally calculated and be added to invoices.

2c. Emergency Situations

As stated in the ‘Pet Sitting Contract’, The Sitter will immediately attempt to contact the Owner for advice and/ or confirmation on how they wish to deal with said situation. If The Owner is unreachable, the Sitter may transport the pet to the vet or emergency clinic and may accept treatment on the Owners behalf. The health and wellbeing of the pet is in The Sitters best interest and is the top priority. Specific details can be found on the ‘Pet Sitting Contract’ and ‘Veterinary Release Form’.

2d. Medical Information

Upon signing the ‘Pet Sitting Contract’, further information must be gathered for the health and wellbeing of the pet. The ‘Veterinary Release Form’ and ‘Pet and Owners Information Sheet’ must be completed to ensure suitable care is given to the pet while in The Sitters immediate care. It is The Owners responsibility to provide detailed and correct information regarding the pet and their medical history, current medications and vaccination records.

If the pet is currently on any medication or dietary requirements, The Owner must visually show and write detailed instructions for The Sitter to comply to, and both parties must sign that they understand and agree to the administration of the specified commitment.

2e. Liability and Indemnification

2f. Key handling and Sensitive Information

Client keys entrusted to The Sitter will be kept in a lock-box at The Sitters’ Address and in a separate lock-box or secured, locked pouch during transportation. Each key will be labelled with the client's name only. All other sensitive client information will be kept in paper form in a secure filing system at The Sitters’ address and as a digital version on The Sitters’ Devices via a password protected google drive account.

2g. Cleanliness

2h. Communication

2i. Cancellations

2j. Feedback and Social Media

3a. Insurance + DBS Check

Insurance covers: 

• Pet Care Services

• Dog Walking (For walking up to six dogs)

• Dog and Cat Grooming (Includes Hand Scissoring, Clipping, Wash and Blow Dry, Hand Stripping,

• De-Shedding, Nail Cutting, Ear Plucking & Cleaning, Anal Gland Expression) & (EMMI) Tooth Brushing

• Dog Hydrotherapy

• Dog Training

• Pet Behaviourist

• Pet Boarding

• Pet Microchipping

• Pet Minding

• Pet Sitting

• Pet Taxi

• Pet Transportation

3b. Payment Terms

3c. Client Information and Security

3d. Health and Safety

3e. Communication

3f. Professionalism

3g. Discounts

Discounts and special offers can be offered at any time and clients must qualify and then be agreed upon by both the client and the owner beforehand. 

• Start-up discount is offered to the first 6 clients only at a rate of 25% off all services for a duration of, or the equivalent to, 5 days. The prices of the service then go back to full price as stated on the www.pawspluspets.co.uk unless the client qualifies for a different discount.

• Senior Citizens Discount is offered at 10% off all services (does not include extra surcharges) for all primary clients (registered owners of the pet only) with valid proof of age. For over clients over 65 years of age only.

• Blue Badge Discount is offered at 10% off all services (does not include extra surcharges) for all primary clients (registered owners of the pet only) with visual proof of a valid blue badge.

• Blue Light Card Discount is offered at 10% off all services (does not include extra surcharges) for all primary clients (registered owners of the pet only) with visual proof of a valid blue light card.

• Bulk Booking Discount is offered at 10% off all services (does not include extra surcharges) for all primary clients (registered owners of the pet only). This discount only applies if the client books the equivalent of 10 days of services and pays in full at least 1 week in advance of the first service.